Fevco / Johnson Hardware®
8am - 5pm Eastern Time
Johnson Products, Inc.
IN 46516, USA
1 (574) 293-5664
1 (574) 294-4697
Johnson Hardware Products
ordered from this site will ship from Elkhart, Indiana USA. Some
accessories can be shipped from 3rd party vendors. Indiana
residents are required to pay 7% state sales tax on orders.
MOST UPS/FEDEX ORDERS ARE PREPARED FOR
1-3 BUSINESS DAYS OF ORDER
RECEIPT. MOST COMMON CARRIER
ORDERS ARE PREPARED WITHIN 3-7 BUSINESS DAYS OF ORDER RECEIPT.
The shipment method (UPS Ground, 2nd
day air etc...) applies to the transit time only, order preparation time
must be added to the transit time to determine overall delivery
time. Shipment tracking numbers are automatically
transmitted to customers via the shipping carrier. If you have not
received a tracking number please e-mail firstname.lastname@example.org
or call 1-(574) 293-5664 requesting a shipment tracking number by referencing your order number. Orders will not be shipped on
weekends or holidays.
Customs, Duties, and Taxes Policy
The recipient of an international shipment
may be subject to import duties and taxes, which are levied once a
shipment reaches your country. Additional charges for customs clearance
must be borne by the recipient; we have no control over these charges
and cannot predict what they may be. Customs policies vary widely from
country to country; you should contact your local customs office for
further information. If you refuse to pay import or customs tax levied
by the country to which your order was shipped, your order may be
destroyed or otherwise disposed of by said authorities. If this occurs,
you will not be entitled to any refund from Fevco Door Products or
L.E. Johnson Products Inc.
We wish you a pleasant and trouble-free on-line shopping experience. All
credit card information is received via secure server using 128bit
encryption technology. Nothing
is 100% free from theft, however. If you suspect that charges have been
charged against your account without your permission, please notify your
credit card provider immediately. Fevco Door Products and Johnson Hardware does
not sell, share or otherwise transmit customer information to 3rd
placed on our site cannot be canceled online. To cancel orders, please
call 1 (574) 293-5664
referencing your order number. Once you order
from our site, we start working on it right away. For that reason, it's
possible -- depending on how much time has elapsed since you placed your
order -- that we've already shipped the product to you. In that case,
you may need to return it to us. See our return policy below.
If you find out we've sent you an incorrect item or
omitted an item please e-mail us and let us know within 48 hours
of order receipt and we'll send you the correct item as soon as we can.
We will not honor refund request for missing or incorrect items after
the 48 hour customer order/shipment inspection period.
Return Of Goods Policy
All goods being returned for credit MUST
have prior written authorization that specifies the exact items being
returned, quantities involved and the condition of goods. Credit for
returns will be applied to the credit card used for the original order.
Goods are to be returned to us FREIGHT PREPAID and will be subject to a
25% handling, inspection and restocking charge. No credit will be issued
on items after 60 days from purchase date.
All pricing subject to change. For all
prices, products and offers, Fevco reserves the right to make
adjustments due to changing market conditions, product discontinuation,
manufacturer price changes, errors in advertisements and other