Johnson Hardware®

Need to return a product?
To return a product to L.E. Johnson Products Inc., you'll need to request a Return Merchandise Authorization (RMA) number by contacting Customer Relations.

To request a return through L.E. Johnson's Customer Relations department:
By phone: (574) 293-5664 Monday - Friday 9:00am - 5:00pm EST

We'll need the following information to authorize your return:
· Customer name
· Customer number
· Invoice number or order number
· The number of items being returned
· Whether the product box has been opened
· Nature of the problem

L.E. Johnson Inc. accepts returns on merchandise within 60 days from ship date. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to L.E. Johnson Products, Inc. on returned items. L.E. Johnson will apply a 25% restocking fee to all returned items.

If your return merchandise is accepted, we will post a credit to your L.E. Johnson Products, Inc. account within 48 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company.